STORE POLICY
At Famora, our mission is to spread joy and celebrate meaningful moments through thoughtfully curated gift boxes. We are dedicated to creating delightful gifting experiences that capture the essence of love, appreciation, and connection. Our passion lies in crafting unique and personalized gift boxes that leave a lasting impression on recipients, making them feel cherished and special. With a commitment to exceptional quality, creativity, and customer satisfaction, we aim to be the go-to destination for those seeking heartfelt gifts for all occasions. We aim to inspire meaningful connections and foster happiness, one beautifully wrapped gift box at a time.
OUR SHIPPING POLICY
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Calculated shipping rates:
Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $12 UPS ground flat rate shipping within the USA.
RETURNS
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@famora.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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WE ARE NOT RESPONSIBLE FOR INCORRECT SHIPPING INFORMATION. IF A PACKAGE IS RETURNED TO US, WE WILL NOTIFY YOU, AND THE RESPONSIBILITY OF THE POSTAGE FOR SHIPPING WILL BE THE TO THE CUSTOMER, OR A REFUND CAN BE ISSUED WITH THE EXCEPTION OF THE POSTAGE FEE.
OUR PRIVACY POLICY
Upon visiting the Site, we gather information about your device, your use of the Site, and the information required to complete your transactions. Furthermore, we may gather extra data if you contact us for customer service. In this Privacy Statement, "Personal Information" refers to any information about an identifiable person, including the information below.
Personal Information
We use your personal information to provide services and sale items, process payments, deliver and fulfill your purchase, and inform you of new products, services, and offers.
We may use your Personal Information to send you targeted advertising or marketing messages that we think interest you.
Changes in Policy
Our privacy policy will undergo changes to reflect changes in practices and other legal regulations.
CONTACT
For any further questions, please contact us at info@famora.org